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NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

All returned packages will be thoroughly inspected in accordance with our inspection criteria, and a determination will be made if eligibility requirements are met for replacement, exchange or repair. Please be sure to follow the return procedure guidelines to avoid any delay or denial of processing your return. Return processing may tak up to 5 business days from the time your return is received.

Returning a DEFECTIVE ITEM

Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. All defective returned items shall be either repaired or exchanged for the same or similar items. BioVeriCom, Inc. shall have sole discretion as to the exhange or credit method.

Non-Defective Returns

Once the product is shipped, returns of NON-DEFECTIVE items that are returnable may at BioVeriCom, Inc's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS ARE BE SUBJECT TO A 10% PROCESSING AND RE-STOCKING FEE and such returns will be for store credit or refund at BioVeriCom, Inc's sole discretion within 30 days of original invoice date.

Preparing Your Return

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will be be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and BioVeriCom, Inc's return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESETED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

  • Products which are improperly packaged
  • Products returned to BioVeriCom, Inc. in non-qualified shipping container
  • Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
  • Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
  • Products or packages with barcode label removed
  • Products with SERIAL NUMBER which does not match SERIAL NUMBER on the package or invoice (BioVeriCom, Inc. maintains serial number tracking)
  • DAMAGE: Cracked components or damage to any circuit boards
  • DAMAGE: Any dents, scratches, defacement or abuse of base casting
  • DAMAGE: Loose, damaged or removed screws/fasteners
  • Product with opened security seal will not be accepted for return

CALL FOR A RETURN AUTHORIZATION (RA) NUMBER

Returns will not be accepted without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any returns without an RA number will be documented and returned to you.

SHIP AND INSURE YOUR RETURN

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." BioVeriCom, Inc. shall not be responsible for items returned that are lost or damaged iin transit. Postage and handling charges, both to and from us will be paid by you, the customer, and is non-refundable. At our discretion, BioVeriCom, Inc may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGE, please ask our service representative issuing your return authorization for clarification.

IMPORTANT NOTICE: If Your Return does not qualify

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at BioVeriCom, Inc. to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.

Privacy Policy  2004 BioVeriCom Incorporated